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Thread: Hibernate error


for long time computer has not been able hibernate (i never needed use until now). after clicking hibernate shutdown options following error messages:

code:
oct 29 18:00:37 james-desktop kernel: [  752.244383] suspend_device(): scsi_bus_suspend+0x0/0x70 returns -5  oct 29 18:00:37 james-desktop kernel: [  752.244386] pm: device 0:0:0:0 failed freeze: error -5
from here can't shutdown, resume, or useful. hard reset power switch 4 seconds.

can help?

so still have problem, after fresh install of karmic. whenever try hibernate, error:

code:
nov 30 17:49:10 james-desktop kernel: [ 6080.319104] it821x: can't process command 0xe7  nov 30 17:49:10 james-desktop kernel: [ 6080.319139] ata1.01: exception emask 0x0 sact 0x0 serr 0x0 action 0x0  nov 30 17:49:10 james-desktop kernel: [ 6080.319150] ata1.01: cmd e7/00:00:00:00:00/00:00:00:00:00/b0 tag 0  nov 30 17:49:10 james-desktop kernel: [ 6080.319151]          res 50/00:fe:00:00:00/00:00:00:00:00/f0 emask 0x1 (device error)  nov 30 17:49:10 james-desktop kernel: [ 6080.319155] ata1.01: status: { drdy }  nov 30 17:49:10 james-desktop kernel: [ 6080.324218] ata1.01: configured dma  nov 30 17:49:10 james-desktop kernel: [ 6080.324224] ata1.01: device reported invalid chs sector 0  nov 30 17:49:10 james-desktop kernel: [ 6080.324231] ata1: eh complete  nov 30 17:49:10 james-desktop kernel: [ 6080.324236] it821x: can't process command 0xe7  nov 30 17:49:10 james-desktop kernel: [ 6080.324249] ata1.01: exception emask 0x0 sact 0x0 serr 0x0 action 0x0  nov 30 17:49:10 james-desktop kernel: [ 6080.324256] ata1.01: cmd e7/00:00:00:00:00/00:00:00:00:00/b0 tag 0  nov 30 17:49:10 james-desktop kernel: [ 6080.324257]          res 50/00:fe:00:00:00/00:00:00:00:00/f0 emask 0x1 (device error)  nov 30 17:49:10 james-desktop kernel: [ 6080.324260] ata1.01: status: { drdy }  nov 30 17:49:10 james-desktop kernel: [ 6080.332204] ata1.01: configured dma  nov 30 17:49:10 james-desktop kernel: [ 6080.332207] ata1.01: device reported invalid chs sector 0  nov 30 17:49:10 james-desktop kernel: [ 6080.332212] ata1: eh complete  nov 30 17:49:10 james-desktop kernel: [ 6080.332216] it821x: can't process command 0xe7  nov 30 17:49:10 james-desktop kernel: [ 6080.332228] ata1.01: exception emask 0x0 sact 0x0 serr 0x0 action 0x0  nov 30 17:49:10 james-desktop kernel: [ 6080.332235] ata1.01: cmd e7/00:00:00:00:00/00:00:00:00:00/b0 tag 0  nov 30 17:49:10 james-desktop kernel: [ 6080.332236]          res 50/00:fe:00:00:00/00:00:00:00:00/f0 emask 0x1 (device error)  nov 30 17:49:10 james-desktop kernel: [ 6080.332239] ata1.01: status: { drdy }  nov 30 17:49:10 james-desktop kernel: [ 6080.340202] ata1.01: configured dma  nov 30 17:49:10 james-desktop kernel: [ 6080.340205] ata1.01: device reported invalid chs sector 0  nov 30 17:49:10 james-desktop kernel: [ 6080.340210] ata1: eh complete  nov 30 17:49:10 james-desktop kernel: [ 6080.340213] it821x: can't process command 0xe7  nov 30 17:49:10 james-desktop kernel: [ 6080.340225] ata1.01: exception emask 0x0 sact 0x0 serr 0x0 action 0x0  nov 30 17:49:10 james-desktop kernel: [ 6080.340232] ata1.01: cmd e7/00:00:00:00:00/00:00:00:00:00/b0 tag 0  nov 30 17:49:10 james-desktop kernel: [ 6080.340234]          res 50/00:fe:00:00:00/00:00:00:00:00/f0 emask 0x1 (device error)  nov 30 17:49:10 james-desktop kernel: [ 6080.340236] ata1.01: status: { drdy }  nov 30 17:49:10 james-desktop kernel: [ 6080.348202] ata1.01: configured dma  nov 30 17:49:10 james-desktop kernel: [ 6080.348205] ata1.01: device reported invalid chs sector 0  nov 30 17:49:10 james-desktop kernel: [ 6080.348209] ata1: eh complete  nov 30 17:49:10 james-desktop kernel: [ 6080.348212] it821x: can't process command 0xe7  nov 30 17:49:10 james-desktop kernel: [ 6080.348225] ata1.01: exception emask 0x0 sact 0x0 serr 0x0 action 0x0  nov 30 17:49:10 james-desktop kernel: [ 6080.348231] ata1.01: cmd e7/00:00:00:00:00/00:00:00:00:00/b0 tag 0  nov 30 17:49:10 james-desktop kernel: [ 6080.348233]          res 50/00:fe:00:00:00/00:00:00:00:00/f0 emask 0x1 (device error)  nov 30 17:49:10 james-desktop kernel: [ 6080.348236] ata1.01: status: { drdy }  nov 30 17:49:10 james-desktop kernel: [ 6080.356201] ata1.01: configured dma  nov 30 17:49:10 james-desktop kernel: [ 6080.356204] ata1.01: device reported invalid chs sector 0  nov 30 17:49:10 james-desktop kernel: [ 6080.356208] ata1: eh complete  nov 30 17:49:10 james-desktop kernel: [ 6080.356212] it821x: can't process command 0xe7  nov 30 17:49:10 james-desktop kernel: [ 6080.356224] ata1.01: exception emask 0x0 sact 0x0 serr 0x0 action 0x0  nov 30 17:49:10 james-desktop kernel: [ 6080.356231] ata1.01: cmd e7/00:00:00:00:00/00:00:00:00:00/b0 tag 0  nov 30 17:49:10 james-desktop kernel: [ 6080.356232]          res 50/00:fe:00:00:00/00:00:00:00:00/f0 emask 0x1 (device error)  nov 30 17:49:10 james-desktop kernel: [ 6080.356235] ata1.01: status: { drdy }  nov 30 17:49:10 james-desktop kernel: [ 6080.364201] ata1.01: configured dma  nov 30 17:49:10 james-desktop kernel: [ 6080.364204] ata1.01: device reported invalid chs sector 0  nov 30 17:49:10 james-desktop kernel: [ 6080.364212] ata1: eh complete  nov 30 17:49:10 james-desktop kernel: [ 6080.364500] it821x: can't process command 0xe7  nov 30 17:49:10 james-desktop kernel: [ 6080.364517] ata1.01: limiting speed udma/133:pio6  nov 30 17:49:10 james-desktop kernel: [ 6080.364521] ata1.01: exception emask 0x0 sact 0x0 serr 0x0 action 0x6  nov 30 17:49:10 james-desktop kernel: [ 6080.364529] ata1.01: cmd e7/00:00:00:00:00/00:00:00:00:00/b0 tag 0  nov 30 17:49:10 james-desktop kernel: [ 6080.364530]          res 50/00:fe:00:00:00/00:00:00:00:00/f0 emask 0x1 (device error)  nov 30 17:49:10 james-desktop kernel: [ 6080.364533] ata1.01: status: { drdy }  nov 30 17:49:10 james-desktop kernel: [ 6080.364543] ata1: soft resetting link  nov 30 17:49:10 james-desktop kernel: [ 6081.536203] ata1.01: configured dma  nov 30 17:49:10 james-desktop kernel: [ 6081.536206] ata1.01: device reported invalid chs sector 0  nov 30 17:49:10 james-desktop kernel: [ 6081.536210] ata1: eh complete  nov 30 17:49:10 james-desktop kernel: [ 6081.536214] it821x: can't process command 0xe7  nov 30 17:49:10 james-desktop kernel: [ 6081.536226] ata1.01: exception emask 0x0 sact 0x0 serr 0x0 action 0x0  nov 30 17:49:10 james-desktop kernel: [ 6081.536234] ata1.01: cmd e7/00:00:00:00:00/00:00:00:00:00/b0 tag 0  nov 30 17:49:10 james-desktop kernel: [ 6081.536235]          res 50/00:01:01:00:00/00:00:00:00:00/00 emask 0x1 (device error)  nov 30 17:49:10 james-desktop kernel: [ 6081.536238] ata1.01: status: { drdy }  nov 30 17:49:10 james-desktop kernel: [ 6081.544202] ata1.01: configured dma  nov 30 17:49:10 james-desktop kernel: [ 6081.544207] ata1: eh complete  nov 30 17:49:10 james-desktop kernel: [ 6081.544210] it821x: can't process command 0xe7  nov 30 17:49:10 james-desktop kernel: [ 6081.544222] ata1.01: exception emask 0x0 sact 0x0 serr 0x0 action 0x0  nov 30 17:49:10 james-desktop kernel: [ 6081.544229] ata1.01: cmd e7/00:00:00:00:00/00:00:00:00:00/b0 tag 0  nov 30 17:49:10 james-desktop kernel: [ 6081.544231]          res 50/00:01:01:00:00/00:00:00:00:00/00 emask 0x1 (device error)  nov 30 17:49:10 james-desktop kernel: [ 6081.544234] ata1.01: status: { drdy }  nov 30 17:49:10 james-desktop kernel: [ 6081.552202] ata1.01: configured dma  nov 30 17:49:10 james-desktop kernel: [ 6081.552206] ata1: eh complete  nov 30 17:49:10 james-desktop kernel: [ 6081.552210] it821x: can't process command 0xe7  nov 30 17:49:10 james-desktop kernel: [ 6081.552222] ata1.01: exception emask 0x0 sact 0x0 serr 0x0 action 0x0  nov 30 17:49:10 james-desktop kernel: [ 6081.552229] ata1.01: cmd e7/00:00:00:00:00/00:00:00:00:00/b0 tag 0  nov 30 17:49:10 james-desktop kernel: [ 6081.552230]          res 50/00:01:01:00:00/00:00:00:00:00/00 emask 0x1 (device error)  nov 30 17:49:10 james-desktop kernel: [ 6081.552233] ata1.01: status: { drdy }  nov 30 17:49:10 james-desktop kernel: [ 6081.560201] ata1.01: configured dma  nov 30 17:49:10 james-desktop kernel: [ 6081.560206] ata1: eh complete  nov 30 17:49:10 james-desktop kernel: [ 6081.560209] it821x: can't process command 0xe7  nov 30 17:49:10 james-desktop kernel: [ 6081.560221] ata1.01: exception emask 0x0 sact 0x0 serr 0x0 action 0x0  nov 30 17:49:10 james-desktop kernel: [ 6081.560228] ata1.01: cmd e7/00:00:00:00:00/00:00:00:00:00/b0 tag 0  nov 30 17:49:10 james-desktop kernel: [ 6081.560230]          res 50/00:01:01:00:00/00:00:00:00:00/00 emask 0x1 (device error)  nov 30 17:49:10 james-desktop kernel: [ 6081.560233] ata1.01: status: { drdy }  nov 30 17:49:10 james-desktop kernel: [ 6081.568201] ata1.01: configured dma  nov 30 17:49:10 james-desktop kernel: [ 6081.568206] ata1: eh complete  nov 30 17:49:10 james-desktop kernel: [ 6081.568209] it821x: can't process command 0xe7  nov 30 17:49:10 james-desktop kernel: [ 6081.568221] ata1.01: exception emask 0x0 sact 0x0 serr 0x0 action 0x0  nov 30 17:49:10 james-desktop kernel: [ 6081.568228] ata1.01: cmd e7/00:00:00:00:00/00:00:00:00:00/b0 tag 0  nov 30 17:49:10 james-desktop kernel: [ 6081.568230]          res 50/00:01:01:00:00/00:00:00:00:00/00 emask 0x1 (device error)  nov 30 17:49:10 james-desktop kernel: [ 6081.568232] ata1.01: status: { drdy }  nov 30 17:49:10 james-desktop kernel: [ 6081.576201] ata1.01: configured dma  nov 30 17:49:10 james-desktop kernel: [ 6081.576208] ata1: eh complete  nov 30 17:49:10 james-desktop kernel: [ 6081.576421] it821x: can't process command 0xe7  nov 30 17:49:10 james-desktop kernel: [ 6081.576436] ata1.01: exception emask 0x0 sact 0x0 serr 0x0 action 0x0  nov 30 17:49:10 james-desktop kernel: [ 6081.576444] ata1.01: cmd e7/00:00:00:00:00/00:00:00:00:00/b0 tag 0  nov 30 17:49:10 james-desktop kernel: [ 6081.576445]          res 50/00:01:01:00:00/00:00:00:00:00/00 emask 0x1 (device error)  nov 30 17:49:10 james-desktop kernel: [ 6081.576448] ata1.01: status: { drdy }  nov 30 17:49:10 james-desktop kernel: [ 6081.584204] ata1.01: configured dma  nov 30 17:49:10 james-desktop kernel: [ 6081.584209] ata1: eh complete  nov 30 17:49:10 james-desktop kernel: [ 6081.584212] it821x: can't process command 0xe7  nov 30 17:49:10 james-desktop kernel: [ 6081.584224] ata1.01: limiting speed udma/33:pio6  nov 30 17:49:10 james-desktop kernel: [ 6081.584228] ata1.01: exception emask 0x0 sact 0x0 serr 0x0 action 0x6  nov 30 17:49:10 james-desktop kernel: [ 6081.584235] ata1.01: cmd e7/00:00:00:00:00/00:00:00:00:00/b0 tag 0  nov 30 17:49:10 james-desktop kernel: [ 6081.584236]          res 50/00:01:01:00:00/00:00:00:00:00/00 emask 0x1 (device error)  nov 30 17:49:10 james-desktop kernel: [ 6081.584239] ata1.01: status: { drdy }  nov 30 17:49:10 james-desktop kernel: [ 6081.584246] ata1: soft resetting link  nov 30 17:49:10 james-desktop kernel: [ 6082.756201] ata1.01: configured dma  nov 30 17:49:10 james-desktop kernel: [ 6082.756206] ata1: eh complete  nov 30 17:49:10 james-desktop kernel: [ 6082.756210] it821x: can't process command 0xe7  nov 30 17:49:10 james-desktop kernel: [ 6082.756222] ata1.01: exception emask 0x0 sact 0x0 serr 0x0 action 0x0  nov 30 17:49:10 james-desktop kernel: [ 6082.756229] ata1.01: cmd e7/00:00:00:00:00/00:00:00:00:00/b0 tag 0  nov 30 17:49:10 james-desktop kernel: [ 6082.756230]          res 50/00:01:01:00:00/00:00:00:00:00/00 emask 0x1 (device error)  nov 30 17:49:10 james-desktop kernel: [ 6082.756233] ata1.01: status: { drdy }  nov 30 17:49:10 james-desktop kernel: [ 6082.764202] ata1.01: configured dma  nov 30 17:49:10 james-desktop kernel: [ 6082.764207] ata1: eh complete  nov 30 17:49:10 james-desktop kernel: [ 6082.764210] it821x: can't process command 0xe7  nov 30 17:49:10 james-desktop kernel: [ 6082.764222] ata1.01: exception emask 0x0 sact 0x0 serr 0x0 action 0x0  nov 30 17:49:10 james-desktop kernel: [ 6082.764229] ata1.01: cmd e7/00:00:00:00:00/00:00:00:00:00/b0 tag 0  nov 30 17:49:10 james-desktop kernel: [ 6082.764230]          res 50/00:01:01:00:00/00:00:00:00:00/00 emask 0x1 (device error)  nov 30 17:49:10 james-desktop kernel: [ 6082.764233] ata1.01: status: { drdy }  nov 30 17:49:10 james-desktop kernel: [ 6082.772201] ata1.01: configured dma  nov 30 17:49:10 james-desktop kernel: [ 6082.772206] ata1: eh complete  nov 30 17:49:10 james-desktop kernel: [ 6082.772210] it821x: can't process command 0xe7  nov 30 17:49:10 james-desktop kernel: [ 6082.772222] ata1.01: exception emask 0x0 sact 0x0 serr 0x0 action 0x0  nov 30 17:49:10 james-desktop kernel: [ 6082.772228] ata1.01: cmd e7/00:00:00:00:00/00:00:00:00:00/b0 tag 0  nov 30 17:49:10 james-desktop kernel: [ 6082.772230]          res 50/00:01:01:00:00/00:00:00:00:00/00 emask 0x1 (device error)  nov 30 17:49:10 james-desktop kernel: [ 6082.772233] ata1.01: status: { drdy }  nov 30 17:49:10 james-desktop kernel: [ 6082.780201] ata1.01: configured dma  nov 30 17:49:10 james-desktop kernel: [ 6082.780206] ata1: eh complete  nov 30 17:49:10 james-desktop kernel: [ 6082.780210] it821x: can't process command 0xe7  nov 30 17:49:10 james-desktop kernel: [ 6082.780222] ata1.01: exception emask 0x0 sact 0x0 serr 0x0 action 0x0  nov 30 17:49:10 james-desktop kernel: [ 6082.780228] ata1.01: cmd e7/00:00:00:00:00/00:00:00:00:00/b0 tag 0  nov 30 17:49:10 james-desktop kernel: [ 6082.780230]          res 50/00:01:01:00:00/00:00:00:00:00/00 emask 0x1 (device error)  nov 30 17:49:10 james-desktop kernel: [ 6082.780233] ata1.01: status: { drdy }  nov 30 17:49:10 james-desktop kernel: [ 6082.788201] ata1.01: configured dma  nov 30 17:49:10 james-desktop kernel: [ 6082.788208] ata1: eh complete  nov 30 17:49:10 james-desktop kernel: [ 6082.788415] sd 0:0:1:0: [sda] result: hostbyte=did_ok driverbyte=driver_sense  nov 30 17:49:10 james-desktop kernel: [ 6082.788420] sd 0:0:1:0: [sda] sense key : aborted command [current] [descriptor]  nov 30 17:49:10 james-desktop kernel: [ 6082.788425] sd 0:0:1:0: [sda] add. sense: no additional sense information  nov 30 17:49:10 james-desktop kernel: [ 6082.788443] device_suspend(): scsi_bus_suspend+0x0/0x60 returns -5  nov 30 17:49:10 james-desktop kernel: [ 6082.788446] pm: device 0:0:1:0 failed freeze: error -5  nov 30 17:49:10 james-desktop kernel: [ 6082.788494] sd 2:0:0:0: [sdb] starting disk  nov 30 17:49:10 james-desktop kernel: [ 6082.800073] sd 2:0:1:0: [sdc] starting disk  nov 30 17:49:10 james-desktop kernel: [ 6082.952182] pm: image restored successfully.  nov 30 17:49:10 james-desktop kernel: [ 6082.960872] restarting tasks ... done.  nov 30 17:49:10 james-desktop kernel: [ 6082.961427] pm: basic memory bitmaps freed  nov 30 17:49:10 james-desktop kernel: [ 6083.728326] eth0: link up, 100mbps, full-duplex, lpa 0x41e1  nov 30 17:49:20 james-desktop kernel: [ 6093.804009] eth0: no ipv6 routers present
so seems ite8212 driver doesn't support hibernate function, similar message breifly flashes on screen when shut down. output of sudo lshw -c storage is:

code:
  *-storage                        description: raid bus controller         product: it/ite8212 dual channel ata raid controller         vendor: integrated technology express, inc.         physical id: 7         bus info: pci@0000:00:07.0         logical name: scsi0         version: 11         width: 32 bits         clock: 66mhz         capabilities: storage pm bus_master cap_list rom emulated         configuration: driver=pata_it821x latency=64 maxlatency=8 mingnt=8         resources: irq:18 ioport:ec00(size=8) ioport:e800(size=4) ioport:e400(size=8) ioport:e000(size=4) ioport:dc00(size=16) memory:dffe0000-dfffffff(prefetchable)    *-ide         description: ide interface         product: vt82c586a/b/vt82c686/a/b/vt823x/a/c pipc bus master ide         vendor: via technologies, inc.         physical id: 11.1         bus info: pci@0000:00:11.1         logical name: scsi2         logical name: scsi3         version: 06         width: 32 bits         clock: 33mhz         capabilities: ide pm bus_master cap_list emulated         configuration: driver=pata_via latency=32         resources: irq:255 ioport:1f0(size=8) ioport:3f6 ioport:170(size=8) ioport:376 ioport:fc00(size=16)
so problem driver=pata_it821x?


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